SoccerTeamCity is committed to ensuring your purchase fully meets your expectations. To make sure that it does, we back every purchase with a satisfaction guarantee and 30 day return policy.
Customized/team items, club/team orders, large quantity orders, or used/worn product cannot be returned.
You may return any new product bought from SoccerTeamCity.com (so long as it meets the criteria below) within 30 days of purchase. Items returned within 30 days will be credited back to the original source of payment, while items returned after 30 days will not be accepted. Any promotional items (ex. free soccer ball or shirt with purchase) must be included, unused, in order to receive any refund.
Unforuntately, we are unable to issue refunds for purchases made prior to a promotion or honor promotions after they have expired.
Only items that are in “new, unused and resalable condition” will be accepted as returns. We strongly recommend trying on all footwear and apparel indoors.
What IS NOT in new condition:
- Any footwear that has been worn outside of the house; any grass stains or markings on the bottom of the studs are not acceptable
- A jersey, shirt or anything else that smells unnatural
- Anything you accidentally spilled on
- Items that you received with a tag, that no longer have a tag
For exchanges, simply return your unwanted item(s) for a refund and place a new order. We require a Return Authorization # (RA) for all returns.
To request an RA, please email: firstname.lastname@example.org